Refund Policy

1. Policy Overview

At Kortya Pay Ultra, we strive to ensure that every transaction is processed smoothly. However, we understand that errors may occur. This Refund Policy governs the procedure and criteria for processing refunds for services offered on our platform.

2. Failed Transactions

If a transaction is debited from your wallet or bank account but fails at the service provider’s end (e.g., utility bill payment, recharge, or travel booking), we will automatically initiate an investigation. Most failed transactions are auto-reconciled, and the amount is credited back to your Kortya Pay wallet or original payment source.

3. Eligibility for Refund

You are eligible for a refund in the following cases:

• Transaction failure due to technical issues at Kortya Pay or the service provider.
• Double-deduction for a single service request.
• Unauthorized transactions reported within the legally permissible timeframe.

4. Refund Process

Refunds are processed to the original source of payment. If the payment was made via your Kortya Pay wallet, the refund will be credited back to your wallet balance. If made via bank transfer, the refund will be directed to the originating bank account, subject to the bank's processing times.

5. Timelines

Refunds typically take 5 to 7 business days to reflect in your account. While most refunds are processed faster, delays may occur due to inter-bank settlement processes, which are outside of Kortya Pay’s control.

6. Non-Refundable Scenarios

• Processed transactions where the utility or service has already been rendered.
• Fees and service charges incurred during the transaction process.
• Transactions where the service provider's internal policies explicitly state "non-refundable".